What Makes VCS Pets First Special? Learn About Our 5 Core Values

VCS Pets First was developed after Veterinary Care Specialists, a 24 hour emergency, critical care and referral hospital, had been in existence for over 12 years. Over those years we had developed a facility that provides the most current equipment, experienced doctors and skilled support staff. Veterinary Care Specialists cares for critically ill and injured animals 24/7. Now we are taking our commitment to our community to a new level. As Veterinary Care Specialists and now VCS Pets First we have developed five, fundamental core values that serve as the foundation of our exceptional facility

 Compassion
 Honesty
 Education
 Expertise
 Community

Read more about VCS Pets First Core Values…
Every veterinary clinic says they care about animals and they respect your pet as a family member, we do too! But you want more from a hospital. You want it to provide, consistently, the highest quality medical and surgical care, regardless of the hour. So why consider VCS Pets First for your pet’s veterinary hospital?
Consider our five core values:

 Compassion
o Each patient that visits our hospital, whether on a well visit or if they are hospitalized, is treated with the respect and care that they are entitled. We spend time with our patients and their owners, we are attentive to both of your needs. Most office calls are 30 minutes in length, making sure that we listen to your observations as well as giving your pet a thorough evaluation. Each pet is cared for, whether it is a spay or a complicated orthopedic surgery, in our intensive care area, where we can spend time with them, monitoring and interacting with them. Regardless of the severity of your pet’s health concern, they will be supervised and treated in a compassionate manner 24 hours daily, 7 days a week.

 Honesty.
o Treatment plans will be based on thorough history taking and complete examination. You will receive the optimal treatment plan every time. We will take the time to go through the plan, offer you options and explain the pros and cons of each choice. Other facilities may make choices for you, but at VCS Pets First you will receive an honest and thorough assessment. Then YOU will be given the tools to make choices for your pet. Also, our choices regarding medication and treatments will not be influenced by potential profit for the hospital, but on what we feel is best for your pet. Being sure we do the right by your pet and your family may take extra time, but we feel that is time well spent.

 Education.
o We believe that by educating you we will create a situation where we will be able to work together most effectively in devising a plan for your pets care. Whether it is flea control or exploratory surgery, we will spend the time to answer your questions and be sure you understand the choices you make.
o We will be sure to share with you the most current information regarding your pets care. New vaccines, vaccine protocols, new medications and alternative forms of therapy are just a few examples of areas on which all our doctors remain current.
o All of our doctors receive continuing education yearly, allowing, them to provide your pet with the most current veterinary care possible. Our technical staff also receives continued training. VCS was one of the first veterinary hospitals in the country to have a veterinary technician accredited in Emergency and Critical Care.

 Expertise.
o Patients at VCS Pets First have the benefit of the specialists and specialized care available at Veterinary Care Specialists. All of our doctors have access to veterinarians that are either specializing in certain areas of veterinary medicine or have received additional training beyond their DVM degree. Along with continuing education we also have access to additional specialists within other institutions that we can either consult with or provide you with a referral. Ultimately, our goal is to always be sure that your pet gets the very best veterinary care and we will use all the resources available to achieve this goal.

 Community.
VCS Pets First is locally owned. We actively support many local organizations, like the Pet Food Pantry at Community Sharing. We are also active members of the Highland Business Association, the Lakes Area Chamber of Commerce, the Huron Valley Chamber of Commerce, the Milford Rotary Club, the Huron Valley Optimists Club, the Livingston County Veterinary Medical Association, and the Michigan Veterinary Medical Association. We believe strongly in the value of our local community and all of its members. In order for us to succeed, our towns need to be successful as well. We plan on continuing to be active participants and contribute to the growth and prosperity of our community.

Your family and pets are part of our community as well and are members of the VCS Pets First family. When you visit our office you all are treated like a member of our family. Customer service is a major focus for our doctors and staff, we want you to feel comfortable and well cared for.